Frequently Asked Questions

Everything you need to know about your ilya experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but usually range between 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small flat-rate shipping fee.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Are ilya products sustainably made?

Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and partner only with factories that ensure fair wages and safe working conditions.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Klarna.