Returns & Exchanges

At Ilya, we want you to be completely satisfied with your fashion choices, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our team is dedicated to making your experience effortless.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all labels and tags are still attached to the garments.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your items, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing